Certified Travel Counselor (CTC) Practice Exam

If a trainer makes a statement about managing a client's diabetes and asks how they can support their goals, what is the trainer trying to accomplish?

1. Collaborating on the client's goals

2. Breaking down any possible barriers

3. Creating rapport with the client

4. Asking open-ended questions for detail

The correct answer is: Asking open-ended questions for detail

The trainer is likely trying to accomplish the goal of asking open-ended questions for detail. This approach encourages the client to elaborate on their thoughts, feelings, and experiences regarding their diabetes management. By using open-ended questions, the trainer can gain deeper insights into the client's perspective, challenges, and specific goals, which is vital for creating a tailored support strategy. When a trainer engages a client in this manner, it fosters a more interactive dialogue where the client feels empowered to share their personal experiences rather than providing simple yes or no answers. This method not only aids in understanding the client's unique circumstances but also promotes a constructive and supportive environment for discussing their health management. The other options, while relevant in client management, do not capture the primary intent of eliciting detailed information through open dialog as effectively. Collaborating on the client's goals involves working together towards shared objectives, breaking down barriers focuses on overcoming obstacles, and creating rapport is about building a trusting relationship—all valuable aspects of coaching, but they are secondary to the immediate goal of gathering detailed information through open questions.